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FAQ

Work at HURR!

  • HURR - Operations Internship Summer 2023
  • HURR Operations and Fulfilment Executive (FTC - Flexible Shifts)

My Account

  • Newsletter Sign Up Competition Ts&Cs
  • Is HURR International?
  • What is a Top Lender?
  • How do reviews work?
  • How do I create an account?
  • Learn more about our Environmental Savings
See all 11 articles

Renting

  • How can I track my rental?
  • How do I change my delivery address?
  • How do I start renting?
  • How do I rent an item?
  • What is ID verification?
  • What does ‘MANAGED’ mean?
See all 17 articles

Lending

  • Postal Strikes: 2023
  • How do I request to charge a Renter?
  • How do I refund a Renter?
  • How do I list an item?
  • What are the top 10 designers to list on HURR?
  • What type of items can I list?
See all 23 articles

Fees & Payments

  • Why have I been charged before the rental is accepted?
  • Someone has asked me to pay them directly, what should I do?
  • Will I be charged for cancelling a rental?
  • Late fees

Offer To Buy

  • How do I get a refund for an item bought through Offer To Buy?
  • Which items are for sale?
  • Can I buy the item I have rented?
  • My Seller hasn’t sent the item I purchased, what should I do?
  • When do I need to post my sold item by?
  • I’m not happy with the condition of the item I've bought, what should I do?
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