FAQ

Resolution Centre

• How do I request to charge a Renter?
• How do I refund a Renter?

My Account

• What is a Top Lender?
• How do reviews work?
• Is HURR International?
• How do I create an account?
• Learn more about our Environmental Savings
• What happens if I’m not in to accept a delivery?

See all 10 articles

Renting

• How can I track my rental?
• How do I change my delivery address?
• How do I start renting?
• How do I rent an item?
• What is ID verification?
• What does ‘MANAGED’ mean?

See all 17 articles

Lending

• Postal Strikes: 2022
• How do I list an item?
• What are the top 10 designers to list on HURR?
• What type of items can I list?
• How can I become a better lender?
• What photos are best to upload?

See all 21 articles

Fees & Payments

• Why have I been charged before the rental is accepted?
• Someone has asked me to pay them directly, what should I do?
• Will I be charged for cancelling a rental?
• Late fees

Offer To Buy

• How do I get a refund for an item bought through Offer To Buy?
• Which items are for sale?
• Can I buy the item I have rented?
• My Seller hasn’t sent the item I purchased, what should I do?
• When do I need to post my sold item by?
• I’m not happy with the condition of the item I've bought, what should I do?