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  1. HURR
  2. FAQ

FAQ

Resolution Centre

  • How do I request to charge a Renter?
  • How do I refund a Renter?

My Account

  • What is a Top Lender?
  • How do reviews work?
  • Where can you rent from?
  • How do I create an account?
  • Learn more about our Environmental Savings
  • What happens if I’m not in to accept a delivery?
See all 10 articles

Renting

  • How do I change my delivery address?
  • How does it work (renting)?
  • How do I rent an item?
  • What is ID verification?
  • What does ‘MANAGED’ mean?
  • Why is my request pending?
See all 16 articles

Lending

  • How do I list an item?
  • What are the top 10 designers to list on HURR?
  • What type of items can I list?
  • How can I become a better lender?
  • What photos are best to upload?
  • Does HURR accept fur?
See all 20 articles

Fees & Payments

  • Why have I been charged before the rental is accepted?
  • Someone has asked me to pay them directly, what should I do?
  • Will I be charged for cancelling a rental?
  • Late fees

Offer To Buy

  • Which items are for sale?
  • Can I buy the item I have rented?
  • My Seller hasn’t sent the item I purchased, what should I do?
  • When do I need to post my sold item by?
  • I’m not happy with the condition of the item I've bought, what should I do?

Covid-19 Guidance

  • Can I cancel my rental if my plans have changed or been cancelled because of COVID-19 restrictions?
  • I haven’t responded to a rental request as I’m currently away from my home. What should I tell renters if I’m not able to post my item?
  • What do I do when lending accessories?
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