FAQ

Resolution Centre

• How do I request to charge a Renter?
• How do I refund a Renter?

My Account

• What is a Top Lender?
• How do reviews work?
• Where can you rent from?
• How do I create an account?
• Learn more about our Environmental Savings
• What happens if I’m not in to accept a delivery?

See all 10 articles

Renting

• How do I change my delivery address?
• How does it work (renting)?
• How do I rent an item?
• What is ID verification?
• What does ‘MANAGED’ mean?
• Why is my request pending?

See all 16 articles

Lending

• How do I list an item?
• What are the top 10 designers to list on HURR?
• What type of items can I list?
• How can I become a better lender?
• What photos are best to upload?
• Does HURR accept fur?

See all 20 articles

Fees & Payments

• Why have I been charged before the rental is accepted?
• Someone has asked me to pay them directly, what should I do?
• Will I be charged for cancelling a rental?
• Late fees

Offer To Buy

• Which items are for sale?
• Can I buy the item I have rented?
• My Seller hasn’t sent the item I purchased, what should I do?
• When do I need to post my sold item by?
• I’m not happy with the condition of the item I've bought, what should I do?

Covid-19 Guidance

• Can I cancel my rental if my plans have changed or been cancelled because of COVID-19 restrictions?
• I haven’t responded to a rental request as I’m currently away from my home. What should I tell renters if I’m not able to post my item?
• What do I do when lending accessories?