Renting

Getting Started

• What does ‘MANAGED’ mean?
• How do I start renting?
• What is ID verification?
• How do I contact other members?
• How long can I rent an item for?

Checkout & Delivery

• How can I track my rental?
• How do I change my delivery address?
• Why is my request pending?
• What happens if I’m not in to accept a delivery?
• What happens if my rental isn’t going to arrive on time?
• How do I apply promo codes and credit?

Cancellations & Returns

• My item has arrived in poor condition, what should I do?
• What if the item does not fit?
• How do I return my rental?
• What if I want to cancel a rental?