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Submit a request
What does ‘MANAGED’ mean?
How do I start renting?
How do I find a specific item or designer I want to rent?
What is ID verification?
How do I contact other members?
How long can I rent an item for?
Checkout & Delivery
How can I track my rental?
How do I change my delivery address?
Why is my request pending?
What happens if I’m not in to accept a delivery?
What happens if my rental isn’t going to arrive on time?
How do I apply promo codes and credit?
Cancellations & Returns
My item has arrived in poor condition, what should I do?
What if the item does not fit?
How do I return my rental?
What if I want to cancel a rental?