We understand that your wardrobe is your pride and joy, which is why keeping it safe is our top priority! To help, we have implemented the following steps…
⏳ Rental Requests: You can choose to accept or decline rental requests within 48 hours. Don’t be shy to communicate with a Renter if you have any questions about their plans for your item!
ID verification: We ask all HURR members renting items above a certain price to complete our verification process. This helps ensure our community is as secure as possible.
🔐 Security Deposits: As a lender, you can opt to add a security deposit to your listings to ensure items are returned in the same excellent condition they were sent in. Check out our Security Deposits FAQ for more info here.
⛑️ Damage Protection: Our Damage Protection Insurance is an add-on available to renters that provides additional cover for instances of minor damage.
💞 Reviews: After each rental, we ask both renters and lenders to complete a review. We find that this helps to foster a sense of community of trusted, active HURR members.
There will also be a small risk when renting, but thankfully, cases of accidental damage are very rare and typically solved via our Damage Protection add-on. It is important to remember though, that HURR is not financially responsible for you your items and so consider your items for rental carefully.
If at any point you feel as though something may be wrong or you have any questions, please contact a member of our team HERE.