It's important that you return your rental on time to not disappoint another renter in the community who might also have a rental booked for the item you’re enjoying!
Communication is key, so whether you’ve rented from a Private Lender or, from our very managed collection, please make sure you follow the below contact instructions:
🤝 For Peer-to-Peer rentals...
Check your rental details in your account and hit “Message Lender” to start a conversation and discuss the situation.
Your Lender is entitled to request a late fee, should your rental not arrive on time. If there has been no communication with your Lender, it is likely our team will support that request ahead of discussing it with you.
🤝 For Managed rentals…
Simply head to our contact page HERE and drop us a message!
We understand life can get in the way sometimes, but please be aware that late fees will be applied for extended delays. If you need any support at all with a return or have any questions about fees you have been charged, please use the above link to contact our team, who will be happy to help.
🚩 Although fees are rare, it is important to note that as included in our Terms Of Service, HURR reserves the right to issue a fee without your prior approval.