Follow our guidelines for the best Lender and Renter experience when posting:
- 🏠 Where? You can find your Renter’s address in the Lending section of your account, under ‘Manage My Rental’, but it’s always a good idea to double-check with them that this is right, as sometimes plans can change last minute!
- 🗓 When? Make sure you send the item to arrive on the rental start date. We suggest posting your item at least 24-48 hours in advance. HURR requires a 1st class tracked and signed for or similar guaranteed next day service. We encourage our members to insure the item for up to its Replacement Value just in case something happens in transit.
- 📮 How? You can re-use packaging you already have or you can buy sustainable packaging solutions trusted by HURR from our online shop here. Don’t forget to take photos of your item before you send it out.
- 🗝 Remember to share the tracking details with the Renter! This is key as it ensures they won't miss the delivery. It’s also best to confirm with them once you think the item has been delivered, just in case there’s been any delivery issue along the way.
Top Lender Tip
Your wardrobe is your marketplace, so feel free to have some fun with it! Include a handwritten note and help them with any queries! Building good relationships with your renters is the way to build a trusted following - and leads to good reviews.