How your payment is processed depends on the type of rental you place. Peer to Peer rentals are from other users on the site/app and Managed rentals are garments sent directly from the team at HURR HQ.
A Managed rental is accepted right away. The rental cost, including any security deposits, will be charged at the point of booking and you'll receive a confirmation email to let you know the rental is locked in!
⌛ Peer to Peer rentals are requested before being confirmed. Your lender has 48 hours to accept the request. Whilst a rental is waiting to be accepted, the authorisation on your card is temporary and will include the security deposit if one is applied. This is a good time to message your lender and introduce yourself! 👋
✅ If the rental is approved, payment is captured and the rental can go ahead! You'll receive a confirmation email with handy info, so be sure to check it out!
❌ If the rental is declined or expires, your rental fee is refunded in the form of a reversal.
In the case of a reversal, you won’t see a refund credit on your statement. After a few days, you will just see the original authorisation drop off your statement entirely. There will be no payment and no refund. It’ll appear as if the whole transaction never happened. Your bank should be able to confirm this for you if you have any questions.