Once you request to rent an item you will receive confirmation that HURR has received the request and passed on the notification to the Lender. The Lender has 48 hours to accept the request before it expires. If the request is declined or expires, the authorisation on your card will be reversed. In the case of a reversal you won’t see a refund credit on your statement—you will just see the original authorisation drop off your statement entirely after a few days. There will be no payment, and no refund. It’ll appear as if the whole transaction never happened. Your bank should be able to confirm this for you. Depending on your card issuer, the original charge should disappear from your pending charges in the next few days.
We encourage members to message one another via the platform regarding pending rental requests.