My item has arrived in poor condition, what should I do?
Updated
If your item has arrived in less than great condition, you must let the Lender know within 24 hours of receiving the item.
🎁 We suggest opening your rental on the day you receive the item from the Lender.
📸 If an issue has been spotted, make sure you take a picture right away. Using your phone will automatically time-stamp when the issue was spotted.
💬 Communicate the problem with your lender using the HURR messenger (learn how to message another user HERE). Rental problems are rare, but when they do occur, opening a conversation asap is key for a smooth resolution. If your rental was a "managed" item, sent from HURR directly, please get in touch with us right away and we will be on hand to help.
📮The rental must be returned within 24 hours of flagging the issue unless you and your lender have agreed on a discounted rate for the rental following the problem that you reported.
💌 If you and your lender are struggling to reach a resolution, you can reach out to our (lovely) support team HERE. Let us know your order number, and where you got to with your lender before contacting us. Please also include any pictures you have that would be helpful for us to understand the issue.
If your item has arrived in less than great condition, you must let the Lender know within 24 hours of receiving the item.
🎁 We suggest opening your rental on the day you receive the item from the Lender.
📸 If an issue has been spotted, make sure you take a picture right away. Using your phone will automatically time-stamp when the issue was spotted.
💬 Communicate the problem with your lender using the HURR messenger (learn how to message another user HERE). Rental problems are rare, but when they do occur, opening a conversation asap is key for a smooth resolution. If your rental was a "managed" item, sent from HURR directly, please get in touch with us right away and we will be on hand to help.
📮The rental must be returned within 24 hours of flagging the issue unless you and your lender have agreed on a discounted rate for the rental following the problem that you reported.
💌 If you and your lender are struggling to reach a resolution, you can reach out to our (lovely) support team HERE. Let us know your order number, and where you got to with your lender before contacting us. Please also include any pictures you have that would be helpful for us to understand the issue.