AS A RENTER
To cancel a rental, go to My Rentals > Renting > Upcoming and select Manage My Rental > Cancel My Rental
To confirm your cancellation please leave us a message via our ‘Help’ widget on the HURR website with the date of your rental and the lender’s name so we can refund the cancellation fee where applicable.
Cancelling last minute limits other HURR members from renting the item.
Please note the HURR cancellation terms and fees:
For rentals booked more than 48 hours in advance of the start date
- Cancellations more than 10 days in advance are fully refundable
- Cancellations made within 10 calendar days of the Rental Start Date incur a 30% Cancellation Charge payable to HURR
- Cancellations made within 48 hours of the rental start date are non-refundable
For rentals booked within 48 hours of the start date
- Cancellations made within 2 hours of the Booking Date and Time are fully refundable
- Cancellations made more than 2 hours after the Booking Date and Time are non-refundable
AS A LENDER
To cancel a rental, go to My Rentals > Lending > Upcoming and select Manage My Rental > Cancel My Rental
Please remember that cancelling last minute disappoints other HURR members and can leave to negative reviews.