Our Fit Policy takes this stress away. If your item doesn't fit you'll receive a part-money, part-credit refund. The rental fee will be refunded directly and the dry cleaning fee will be credited to your HURR account. You must notify HURR via your account on the rental start date in order to qualify for the refund. N.B. Postage costs won't be refunded
To receive a refund: please go to your In Progress rentals and select View Details to see your Order Summary. You can then click on MY ITEM DOESN'T FIT at the top of the page.
If your rental arrives early please wait until the rental start date for the MY ITEM DOESN'T FIT button to appear.
Once requested, please make sure that the item is in the post back to the Lender within 24hrs of receiving it. Please provide the Lender with proof of postage.
If you have any further questions please contact us via our "Help" widget on the HURR website or mobile app.
Please note that our Fit Policy is not applicable to accessories.