No need to panic, our Fit Guarantee Policy takes the stress away by allowing you to request a partial refund if the item doesn’t fit.
This will issue a full refund minus the dry cleaning and delivery fee. The dry-cleaning fee will be added to your account as credit though, so you can use it towards another rental, at any time. You can see the dry-cleaning and postage costs under the rental price breakdown.
IMPORTANT THINGS TO NOTE…
👗 Please ensure you open your rental on the day the item arrives.
🗓️ If you request a Fit Guarantee, it must be on the first day you receive the rental and the item must be back in the post for return within 24 hours of receipt.
HOW TO REQUEST…
To request a Fit Guarantee please go to your
‘In Progress Rentals’ → ‘View Details’ → ‘Order Summary’ → ‘My Item Doesn't Fit’
📮 Please provide the Lender with proof of postage and tracking information via the HURR messaging platform.
⏰ If your rental arrives early please wait until the rental start date for the ‘My Item Doesn’t Fit’ function to appear or get in touch with the team asap so they can request this on your behalf.
If you have any further questions please contact us via our "Help?" widget on the HURR website or mobile app.
💍 Our Fit Policy does not apply to accessories.