Lenders can request additional payments directly through their HURR account.

How to submit a charge request:

1. Go to Lending page and find the rental under the drop down menu.
2. Select Manage My Rental, then Request to Charge.
3. Choose a reason for the charge and enter the amount.
4. Submit your request.

When can I request a charge?

You can submit a request once the rental has been accepted, up until 30 days after the rental end date.

What happens next?

• The Renter can either accept or decline your request.
• If accepted, the payment will be added to your payout.
• If the request remains unpaid, please allow 3 full days before contacting HURR for a review.
• You can submit up to three charge requests per rental.

When might I request an additional charge?

• Late returns
• Additional cleaning or repairs
• Agreed rental extensions

Top tip: Always message your Renter first to discuss the reason and agree on a fair amount before submitting your request.