If you are a Lender who wants to charge a Renter for a particular reason, then you can now do so from within your Dashboard.

Once the rental is found within your Rental history, click "Manage My Rental" and then "Request to charge". You can then select a reason for the charge and choose the amount you'd like to request.

Once your rental has been accepted, you can request to charge your Renter at any time from that point until 30 days after the rental end date.

Once submitted, the Renter can either accept or decline the request.

If the Renter accepts the charge, you’ll be paid out accordingly. Please allow 3 full days to pass before requesting the HURR team review any unpaid charge request.

You may wish to request to charge your Renter if:

• They’ve asked to extend their rental period
• Additional cleaning or repairs are required upon return
• The item was returned late

Top tip: It’s always a good idea to message the Renter before submitting a charge request so you can agree on a fair amount together.

Note: You can submit up to three charge requests per rental.