No need to panic! Our Fit Guarantee Policy is here to save the day. If your item doesn’t fit, you can request a partial refund.

You’ll get a full refund minus the dry cleaning and delivery fee. The dry cleaning fee will be added to your account as credit, so you can use it towards another rental anytime. You can find the dry cleaning and postage costs in the rental price breakdown.

IMPORTANT THINGS TO NOTE…

👗 Open your rental on the day it arrives.

🗓️ If you need to request a Fit Guarantee, do so on the first day you receive the rental. The item must be back in the post the following day. Failure to return on time will impact your right to a refund.

HOW TO REQUEST…

To request a Fit Guarantee:

1. Go to your ‘In Progress Rentals’.
2. Select ‘View Details’.
3. Find ‘Order Summary’.
4. Click on ‘My Item Doesn't Fit’.

This process ensures you’re covered and can enjoy a hassle-free rental experience. If you need further assistance, our team is here to help!