No need to panic! Our Fit Guarantee Policy is here to save the day. If your item doesnât fit, you can request a partial refund.
Youâll get a full refund minus the dry cleaning and delivery fee. The dry cleaning fee will be added to your account as credit, so you can use it towards another rental anytime. You can find the dry cleaning and postage costs in the rental price breakdown.
IMPORTANT THINGS TO NOTEâŚ
đ Open your rental as soon as it arrives.
đď¸ To qualify for our Fit Guarantee, the item must be returned within 24 hours of your rental start date â or your delivery date if it arrives late (provided you didnât miss the delivery on the original start date).
â If your item arrives early and youâre planning to return it for a fit refund, we encourage you to post this back immediately. We also encourage you to share the return tracking with your lender as soon as it has been sent.
HOW TO REQUESTâŚ
To request a Fit Guarantee:
1. Go to your âIn Progress Rentalsâ to find the right rental.
You can either select "THIS ITEM DOESN'T FIT" from here or, click on "VIEW DETAILS" to do this within the rental. details page.
All done! Now pack and return your rental.
What happens if my rental has arrived early?
Your rental arrived early, we encourage you to return it within 24 hours of receiving it.
What happens if my rental arrives late?
Your rental arrived late, in this case the 24-hour window of return begins from the day you received it.
What if I want to try something on before my event so I know I will fit guarantee my order?
If you would like to use the Fit Guarantee as a way of trying on an item in advance of your event, and you are renting from a Peer to Peer Lender, we would kindly ask that you message the Lender first to agree this approach.
Please note, if the item hasn't been returned, we can't provide a refund.