No need to panic! Our Fit Guarantee Policy is here to save the day. If your item doesn’t fit, you can request a partial refund.
You’ll get a full refund minus the dry cleaning and delivery fee. The dry cleaning fee will be added to your account as credit, so you can use it towards another rental anytime. You can find the dry cleaning and postage costs in the rental price breakdown.
IMPORTANT THINGS TO NOTE…
👗 Open your rental on the day it arrives.
🗓️ To qualify for our Fit Guarantee, please submit your request within 24 hours of your rental start date. The item must also be returned by mail within this same 24-hour period.
HOW TO REQUEST…
To request a Fit Guarantee:
- Go to your ‘In Progress Rentals’ to find the right rental.
You can either select "THIS ITEM DOESN'T FIT" from here or, click on "VIEW DETAILS" to do this within the rental. details page.
All done! Now pack and return your rental.
What happens if my rental has arrived early?
No problem! You can still utilise our Fit Guarantee Policy. The option to use this feature will appear at some stage within the first 24 hours of your original rental start date.
What if I want to try something on before my event so I know I will fit guarantee my order?
If you would like to use the Fit Guarantee as a way of trying on an item in advance of your event, and you are renting from a Peer to Peer Lender, we would kindly ask that you message the Lender first to agree this approach.
Please note, if the item hasn't been returned, we can't provide a refund.