No need to panic!
Our Fit Guarantee Policy is here to save the day 🎉 If your rental doesn’t fit, you can request a partial refund.

You’ll receive a full refund minus the dry cleaning and delivery fee. You can find the dry cleaning and postage breakdown within your rental details.

IMPORTANT THINGS TO NOTE…

👗 Open your rental as soon as it arrives — the sooner you try it on, the sooner you can request your refund if needed!

🗓️ You must return the item within 24 hours of your rental start date.

📦 Fit Guarantee fraud prevention: We’ve now made it mandatory to enter your return tracking number when applying for a Fit Guarantee refund. This helps prevent items from being kept longer than they should.
This applies to both Peer-to-Peer and Managed rentals. Lenders will also receive an in-app message with the return tracking link, prompting them to keep an eye on it.

📬 Be a great renter! If you're requesting a Fit Guarantee refund, please message your lender to give them a heads-up that the item is on its way back.

HOW TO EASILY INITIATE A REFUND...

You can request a fit guarantee through the your booking directly, to request a Fit Guarantee:

1. Go to your ‘In Progress Rentals’ to find the right rental.

You can either select "THIS ITEM DOESN'T FIT" from here or, click on "VIEW DETAILS" to do this within the rental. details page.

All done! Now pack and return your rental.

What happens if my rental has arrived early?

If your rental arrives early, we encourage you to return it within 24 hours of receiving it and message your lender with the tracking link promptly. Please then return to the App to formally process your Fit Guarantee on your actual Rental Start Date (as the button will only appear from that time).

What happens if my rental arrives late?

If your rental arrived late due to lender or courier fault, please return it within 24 hours of receiving it and message your lender with the tracking link at the same time. You will need to contact HURR Customer Care to then process your refund manually as the Fit Guarantee option will no longer be visible on your rental.

What if I want to try something on before my event so I know I will fit guarantee my order?

If you would like to use the Fit Guarantee as a way of trying on an item in advance of your event, and you are renting from a Peer to Peer Lender, we would kindly ask that you message the Lender first to agree this approach.

Please note:
If the item isn’t returned, unfortunately we can’t process your refund – so make sure it’s back in the post on time!