How you track your delivery depends on the type of rental:

Peer-to-Peer Rentals

Your lender will arrange to post your item to arrive on your rental start date.

Once the lender has shared the tracking details with you via Messenger, you can use these to follow your parcel’s journey.

If you haven’t received the tracking information, simply message your lender to request it.

Managed Rentals

Most of our Managed rentals are sent via Royal Mail.

Royal Mail will email you directly on the evening before your rental is due to arrive. This email will be sent to the address registered to your account and will include your tracking details, along with options to manage your delivery.

Important delivery information

All rentals must be delivered to and received at your chosen delivery address.

Our parcels cannot be left with a neighbour or in a safe place.

Please do not select or request these delivery options, as you may be liable if the parcel is lost as a result.