Follow these steps to ensure your rental arrives safely and on time.

1. Check the delivery address

• Find your Renter’s address under Lending → Manage My Rental in your account.
• Always double-check the address with your Renter before dispatch, as plans may change.
• Make sure your return address is clearly written on the outside of the parcel.

2. Send on time

• Ensure the item arrives on the rental start date
• We advise Royal Mail Special Delivery Guaranteed by 1pm, which is tracked, requires a signature and includes £750 insurance.
• Do not send the item early unless agreed with your Renter, and only once they have confirmed they will be home to receive it.
• If the item arrives late, the Renter may be entitled to a full or partial refund.

3. Photograph the item before dispatch

• Take clear, detailed photos of the item, including any existing marks or imperfections.
• Photos must be taken within 24 hours before dispatch. Your phone’s date stamp can help evidence the item’s condition.
• Repeat this process when the item is returned, so you have a record of its condition.
• If an item arrives in poor condition, the Renter may be entitled to a full or partial refund, and you may be responsible for the return postage.

4. Keep in touch with your Renter

• Ensure dispatch tracking is shared via your HURR messages or inputted wihtin the order details.
• Good communication helps create a positive rental experience and encourages great reviews!
  

5. Agree return arrangements

• If the rental ends on a Sunday, contact your Renter in advance to agree the return date, as many delivery services do not operate on Sundays.