Returning your rental is easy, but you are responsible for safely getting it back no later than the final day of your rental period. Make sure to use a fully-insured postage option like Royal Mail special delivery, Guaranteed next day service or something similar.
If it’s ‘Managed’...
If your item is ‘Managed,’ you’ll find a pre-paid returns label and a cable tie in your reusable packaging. If you’ve misplaced the cable tie, feel free to use string or anything else to securely close the bag.
- Attach the label securely: Make sure your label is firmly attached to the parcel.
- Secure the velcro: Ensure the velcro is closed properly to prevent the parcel from losing its label.
- Add return tracking details: You can do this from the Rental Details page.
Pop the parcel in the post, and you’re all set! If you need any help, our team is here for you.
Sunday returns: If your rental ends on a Sunday and you're returning a Managed item using your pre-paid Royal Mail label, you can post your parcel on Monday if there are no Royal Mail services available to you on the original end date.
If it's Peer-to-Peer
If your rental came from a private Lender, the cost of return is yours, unless your Lender has included a return label for you. They are not obliged to do this.
- Clearly address the label: Double check the address before posting to avoid any courier or postal issues.
- Use the correct service: You must return your parcel using a fully tracked, next day delivery option. We recommend using Royal Mail, who will insure the parcel contents for up to £750 on this service. Failure to use the correct service could result in late fees if the parcel does not arrive on time.
- Secure the rental: Package the rental carefully - it belongs to someone else and should return safely!
Sunday returns: If your rental ends on a Sunday and you're unable to post your parcel that day, we recommend letting your Lender know that you'll be posting it on Monday. This helps keep them informed and avoids any unnecessary concern about the return. Please ensure to use a fully tracked, next day delivery option.