If someone asks you to pay them directly outside of the HURR platform, it's important to follow these steps:
- Cease Communication: Immediately stop communicating with the member who asked you to make a payment outside of HURR. This is against HURR's policies and puts your transaction at risk.
- Report the User: Report the user to HURR's team through the Help Centre or contact customer support directly. Provide details of the communication and any evidence you have.
- Use HURR Platform Only: All financial transactions and communication related to rentals must be conducted solely through the HURR platform. This ensures your security and protects you under HURR's policies.
- Terms of Service: Remember that all members agree to HURR's Terms of Service, which explicitly prohibit taking transactions off the platform. This ensures a safe and reliable rental experience for all users.