If your item is scheduled to arrive after your start date, don’t fret! Here’s what you can do:

• Extend your rental: Reach out to the Lender to discuss keeping the item for additional days to still enjoy your full rental period.
• Return and refund: If you prefer, you can return the item on your original end date and receive a refund for the days you missed.
• Full refund option: If the item doesn’t arrive in time for your occasion, you may be eligible for a full refund.

If your rental tis Peer-to-Peer, from a private Lender, you must communicate any requests or issues to them directly.

Feel free to contact us via the help icon or at contact us page to process any necessary refunds. We might even be able to zip over another ‘Managed’ item just in time for your event!

We’re here to ensure your rental experience is smooth and stress-free. Reach out anytime for assistance!