Lenders can issue full or partial refunds directly through their HURR account.

The refund option is only available until the day after the rental end date.

How to issue a refund:

1. Go to Lending and select the relevant order.
2. Click Manage My Rental.
3. Select Initiate a Refund.
4. Choose a reason and enter the amount you wish to refund.

When might I issue a refund?

• Partial refund: If an item arrives late or has a minor imperfection that wasn't previously disclosed.
• Full refund: If you're unable to send the item or it isn't in excellent condition.

Please note: Your payout will be adjusted to reflect the refund. You'll be shown the updated payout amount before confirming.