Here's the breakdown on cancellation charges for both renters and lenders on HURR:
As a Renter:
- Cancellations for Rentals Booked More Than 48 Hours in Advance:
- Fully refundable if cancelled more than 10 days in advance of the rental start date.
- A 30% Cancellation Charge applies if cancelled within 10 calendar days of the rental start date.
- Non-refundable if cancelled within 48 hours of the rental start date.
- Cancellations for Rentals Booked Within 48 Hours of the Start Date:
- Fully refundable if cancelled within 2 hours of the Booking Date and Time.
- Non-refundable if cancelled more than 2 hours after the Booking Date and Time.
As a Lender:
- Cancelling a rental last minute can lead to negative reviews and disappoint other HURR members. There may be penalties or consequences related to future rentals or your account standing, though specific financial charges for lenders are not detailed.
For any queries or if you need to request a cancellation fee refund, you can contact HURR via their Help widget on the website, providing your order number for assistance.
These guidelines ensure fair treatment and accountability within the HURR community, balancing the needs of both renters and lenders in the rental process.