💌 Our Care Team are available to help by using the "Help" icon at the bottom of the page. Our team typically replies within 24 hours, but please allow up to 72 in busy periods.

🤝 Peer-To-Peer Complaints

In our experience in supporting Lenders and Renters through disputes, we've found that good communication early on is key to resolving concerns in the quickest time. Please contact your Lender or Renter to initially voice concerns and attempt to resolve them.

If you have either received no response to your messages in 72 hours or, you have not been able to reach a mutually agreed outcome in 72 hours, please reach out to us using the contact details above. Including as much information as possible is extremely helpful for us to get on the case speedily for you. Order IDs, dates, relevant pictures and messages are all welcome!

Our Care Team will act in the best interests of both parties and do their best to reach a fair outcome. If the HURR team is needed to mediate, any fees outlined in the resolution will be final.

Disputes are rare, but please be assured we are here to help. Our goal is always a fair outcome.

🎁 Managed Complaints

For any issues or complaints about a Managed rental, please contact us using the details above where we are keen to help and ensure that your experience does not end on a poor note.