When you book a rental on HURR, whether it's a Managed rental or a Peer-to-Peer rental, the payment process differs slightly:
Managed Rentals: For Managed rentals, where the garment is sourced directly from HURR HQ, the rental cost including any security deposits is charged immediately at the point of booking. You'll receive a confirmation email once the rental is confirmed, indicating that the rental is secured and the payment has been processed.
Peer-to-Peer Rentals: When you request a Peer-to-Peer rental from another user on the platform, the payment process is slightly different. Your card is authorised for the rental fee and any applicable security deposit at the time of booking. This authorization is temporary and ensures the funds are available if the rental is accepted by the lender. The lender then has 48 hours to accept your rental request. During this waiting period:
- The authorised amount on your card remains temporary.
- It includes the rental fee and security deposit.
- You can use this time to communicate with the lender via the messaging feature.
If Approved: Once the lender accepts your rental request within the 48-hour window, the payment is captured and the rental proceeds as planned. You'll receive a confirmation email with details about the rental.
If Declined or Expired: If the lender declines your request or the 48-hour period expires without acceptance, the authorisation on your card is reversed. This means:
- There will be no actual charge on your statement.
- The authorisation will drop off after a few days.
ℹ️ When a payment is reversed, it will not appear as a refund, it will simple vanish from your statement. Your bank can confirm if reassurances are needed!